SELF-RESTRAINT POLICY
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Introduction
- This Self-Restraint Policy outlines the procedures and guidelines set forth by BetRabbit Gaming Platform operating under the Curacao license (hereinafter referred to as the "Platform", "BetRabbit" or "We") to promote responsible gaming and support players who wish to self-restraint from our platform and addictive gaming.
- If you think you have started spending more money than you can afford, or if the game is starting to interfere with your daily routine, BetRabbit strongly recommends you consider a few measures that may help, i.e. to set personal time or deposit limits, or activate either Cooling-Off or Self-Exclusion feature.
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Self-Assessment
- BetRabbit stands on responsible gaming principles. We have adopted a number of measures that will allow our players to play games in a responsible manner. The basis of prevention and control of gaming addiction is fair self-assessment.
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Below we present several statements that will help to determine if you have problems with gaming. If you find that 3-4 of these statements are true for your online gaming activity or for your friend’s game, we recommend to seek out professional help from specialists:
- Thoughts about the game take most of Your time;
- To achieve the desired level of joy You need to play with larger amounts;
- You have difficulty with emotional control. You react keenly to normal daily routines;
- In case of loss, You get hysterical and become aggressive;
- You have repeatedly made unsuccessful attempts to control, reduce or stop the gaming;
- Termination or reduction of playing time makes You annoyed or anxious;
- Playing in online games is a way for You to avoid problems or get rid of a depressed mood;
- After an unsuccessful gaming session, You play again to return the lost amount of money;
- You lie to family members or other people to hide the true nature of Your gambling activities;
- You have committed illegal actions in order to play in online games;
- You have lost contact with the family members, or You have jeopardized important relationships, career, education, because of gaming;
- You expect or are confident that the others will help You to solve the financial problems caused by gaming.
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Self-Control
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The main thing is always balanced decisions about how much money you can spend. You are not threatened by gambling addiction, if your actions are under control. You need to take the issue of preventing ludomania seriously, having decided on a clear sequence of actions:
- Play for a limited amount of time Define for yourself the time You spend on games. If you have problems with this, set a timer or alarm for a specific time when you want to end up a gaming session before starting the game.
- Manage the budget properly Determine the maximum amount of the deposit and do not exceed it. Never borrow money to gamble.
- Find a new hobby Find a new hobby and combine it with the game.
- Good mood = good game Never play if you are depressed or stressed.
- Sober Play We strongly recommend You don’t drink alcohol before/during playing BetRabbit’s games.
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The main thing is always balanced decisions about how much money you can spend. You are not threatened by gambling addiction, if your actions are under control. You need to take the issue of preventing ludomania seriously, having decided on a clear sequence of actions:
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If You think that You start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to contact us via live chat on Telegram channel @BetRabbit_support or email [email protected]" for activation measures that can help, such as setting Personal Limits on your gaming activities, opting one of Self-Restraint feature and get contacts of trusted independent bodies.
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Personal Limits
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To assist You in gambling responsibly we offer the Personal Limits. You can contact us via live chat on Telegram channel @BetRabbit_support or email [email protected]" to set limits feature:
- Deposit Limit A limit on your deposits for a day, a week, or a month.
- Loss Limit A limit on your losses on the Platform for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit €50, put a Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance as it is based on the initial deposit instead of the winnings.
- Wager Limit A limit on the wagered amount for a day, a week, or a month.
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To assist You in gambling responsibly we offer the Personal Limits. You can contact us via live chat on Telegram channel @BetRabbit_support or email [email protected]" to set limits feature:
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Self-Restraint
- Cooling-Off feature you can set the Cooling-Off period to 24 hours, 7 days, 1 month or 3 months. While the limit is active, you cannot make a deposit at the Platform and you will be excluded from all promotional offers, and you can withdraw the remaining funds during this period. The Cooling-Off period applies to your account immediately. After this period, your account is automatically reactivated. You can reduce the Cooling-Off period. Your notification of the shortening of the Cooling-Off period will take effect during 24 hours from the date of receipt of the request by the Platform.
- If you want to enable the Cooling-Off period, please contact our support team in live chat on Telegram channel @BetRabbit_support or by mail [email protected]" and inform us regarding the chosen period of Cooling-Off. Your request for activation Cooling-Off period will not be reported to the gaming authority and will not influence your player’s reputation.
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Self-Exclusion feature If you need to take a break from gaming to prevent or control possible addiction to gaming, you can use Our Self-Exclusion function. In the case of Self-Exclusion, your account will remain blocked for a specified period of time without the possibility of renewal or completely closed. The fact of activation of the Self-Exclusion feature must be reported to the gambling authority.
You should contact our customer support via live chat on Telegram channel @BetRabbit_support or by mail [email protected]" and inform us of your decision to stop gaming for a certain period of time: 6 months, 1 year or 2 years, or any chosen by You period of time. The request will not immediately trigger Self-Exclusion. The Platform will first confirm Your identity. After verification You will have 24 hours for withdraw funds from Your account. We will take all measures to block access to your account and will ensure that you do not receive any promotional material. Self-exclusion does not automatically end at the end of the exclusion period.
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How to change the duration of the Self-Exclusion period You can shorten the Self-Exclusion period. Your notification of shortening the Self-Exclusion period will only take effect after a minimum of 24 hours from the date of receipt of the request by the BetRabbit. Your request for the extension of the Self-Exclusion period will take effect 24 hours after BetRabbit receives it.
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What happens after the end of the Self-Exclusion period After the Self-Exclusion period has expired, we will notify you by email. Depending on your answer, your account will be:
- reactivated as soon as we receive your positive confirmation of this,
- completely closed, if You definitely state this
- in the absence of a response, your account will remain deactivated and you will continue to receive our notifications, inc. advertisements.
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What happens to the bets and pending funds in my account: We recommend you withdraw funds from your account prior to joining / requesting Cooling-off or Self-Exclusion. All our standard withdrawal rules apply until functions of Cooling-off or Self-Exclusion will be activated, after activation you will be restricted in any financial activity in your account.
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Conclusion
- By implementing this Self-Restraint Policy, we aim to promote responsible gaming behavior, support players in making informed choices, and contribute to a healthier gaming experience for our players.