PRIVACY NOTICE
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INTRODUCTION
- BetRabbit Gaming Platform (hereinafter – the “BetRabbit”, “We”, “Us” or “Our”), values its Player’s (hereinafter – the “Player” or “You”) privacy and confidentiality.
- This Privacy Notice sets out the ways we collect and use your personal data when You engage with BetRabbit and use Our services via the Website https://betrabbit.io/ and its mirrors (hereinafter – the “Platform”). This Notice together with Terms and Conditions and Cookie Policy is available at Our Platform and contains information on how We process and collect any Personal Data that You provide to Us. By visiting Our Platform, You are accepting and consenting with this Notice. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY NOTICE AND DO NOT WISH TO PROVIDE US WITH THE PERSONAL INFORMATION WE REQUIRE, PLEASE DO NOT USE THIS PLATFORM.
- In this Privacy Notice, You can find an explanation of how You can ensure that Your Personal Data is handled in a responsible manner and in accordance with applicable data protection legislation.
- This Privacy Notice is applicable to EU citizens Personal Data, all other Players will be treated due to their local laws.
- The Data Controller for Your Personal Data is: BetRabbit B.V. Email: [email protected]
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CONTACT DETAILS
- We have appointed a Data Protection Officer (hereinafter – “DPO”). If You have any questions regarding the processing of Your Personal Data, including any requests for the application of Your legal rights, You can contact Our DPO: [email protected]. The time limit for responding to any request is 30 (thirty) calendar days. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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TYPE OF PERSONAL DATA WE COLLECT
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We collect and process the following personal information grouped into the following categories:
- Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth, and customer ID.
- Contact Data includes residential and billing address, email address and telephone number(s), You username in Telegram.
- Financial Data includes details of Your sources used to deposit money with Us, as well as crypto currency wallet, payment card or payment account details, including information contained within any bank statements.
- Transaction Data includes details about any deposits and withdrawals, wagering and other details of games You have played on Our Platform.
- Technical Data includes internet protocol (IP) address, Your login data, browser type and version, time zone setting and location, language use, browser plug-in types and versions, operating system and platform and other technology on the devices You use to access the Platform.
- Usage Data includes information about how You use Our Platform and the products and services offered on the Platform, Your username and password (encrypted), information on the games played, login and logout times, duration of Your game play, information on claimed bonuses and promotions and Your responsible gaming and AML classification.
- Marketing and Communications Data includes Your preferences in receiving marketing material from Us and Our third parties and Your communication preferences.
- The information collected with the help of cookies. Read more about cookies and for what purpose We use them in Our Сookie Policy.
- We may also collect additional information about You when You provide such information to Us through Your use of Our services.
- We do not collect Sensitive Personal Data.
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We collect and process the following personal information grouped into the following categories:
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COLLECTION OF YOUR PERSONAL DATA
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We use different methоds to collect Personal Data from and about You:
- Direct interaction: You provide Us Your Personal Data when contacting directly (for example, when you provide information to register on the Platform, contact customer support through Your user profile, or sign up for a newsletter).
- Through third parties or publicly available sources: We may obtain Personal Data about you through publicly available records or third parties (for example, through the Platform's technology). Such third parties include Our Affiliates, public authorities, public websites and social media, suppliers and vendors.
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We use different methоds to collect Personal Data from and about You:
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PURPOSES AND BASIS OF PROCESSING OF YOUR PERSONAL DATA
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To fulfill Your contract with Us, that is the Terms and Conditions, in order to:
- Administer and manage Our customer relationships that are providing Our services to You. This includes helping You to create and manage Your account and access Our services.
- Perform operations related to Your participation in the game play or use of Our services, e.g. providing Our customer service function (including assisting and tracking issues about customer service).
- Carry out security reviews to verify Your account for suspected breaches of Our Terms and Conditions and/or of applicable law and regulations.
- Process and verify Your bets and other online transactions, including payment transactions.
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To fulfill Our legal and regulatory obligations (such as licensing requirements and Anti Money Laundering Regulations):
- Monitor game play and transactions to investigate fraud, terrorism and money laundering.
- Provide a variety of tools in order to control and monitor Your gaming habits and manage problem gambling.
- Carry out required due-diligence procedures.
- Conduct age and identity verification procedures.
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For business and operational purposes on the basis of Our legitimate interest. When We, for instance, perform statistical analysis, the processing is based on a balance of interest, which means that We have a legitimate interest in the processing of data (that is a commercial interest in developing Our services). We are processing Your Personal Data on the basis of Our legitimate interest in order to:
- Contact You about Our services.
- Provide You with tailored services, assistance and feedback if You have questions regarding Your use of Our services.
- Perform statistical analysis to improve and develop Our current games and services and develop new and exciting features. In carrying out such an analysis, We will mainly use the data in an aggregated form.
- Investigate complaints and monitor accounts to prevent the use of unfair practices.
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In accordance with Your preferences and on the basis of Your consent:
- Customize marketing material and Your Platform experience, e.g. by recommending appropriate games/services and presenting You with targeted bonus offers and similar. Such customization is based on the history of the game and promotions and services in which You participated.
- Sending marketing material, e.g. information on new services and promotions, which, in Our opinion, may be of interest on the basis of promotions and services in which You participated.
- If We have performed any data processing that will require Your consent, We have obtained such consent from You in connection with the specific processing activity.
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To fulfill Your contract with Us, that is the Terms and Conditions, in order to:
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SHARING YOUR PERSONAL DATA
- We share personal data with:
- Analytics companies
- Advertising agencies
- Social Media companies
- Risk and fraud agencies
- Customer service agencies
- Regulators
- Credit Reference Agencies
- Game providers
- Payment providers
- We disclose anonymized data (such as aggregated statistics) about the players in order to describe our sales, customers, traffic patterns and other information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes, but these statistics will not contain your personal data.
- Occasionally we are required by law, court order or governmental authority to disclose certain types of personal data.
- We may share your personal data with organizations who provide us with verification services. For further information You can contact our DPO [email protected].
- We share personal data with:
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OVERSEAS TRANSFER OF YOUR INFORMATION
- We transfer personal data to organizations outside the European Economic Area (“EEA”) in connection with the provision of services and for the purposes listed above.
- Where data is transferred outside the EEA we will do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures a protection of your data to the standard required within the EEA.
- If your personal data is transferred by us outside the EEA in accordance with paragraph above, we will take all reasonable steps to ensure that adequate measures are in place to keep your personal data as secure as it is within the EEA and in accordance with this Privacy Policy.
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RETAINING YOUR PERSONAL DATA
- We retain the Personal Data only as long as it is necessary to fulfill the purposes for which the data was collected. Due to regulatory requirements (such as licensing requirements), most of Your data is stored as long as You are registered with BetRabbit. In case You want to close or delete Your account, all data (such as which segment You belong to or any other information generated for marketing purposes) is erased, unless it is required by legislation or regulatory requirements (such as licensing requirements) that We retain the data. In that case, such data will be kept as long as required in accordance with the requirements of the applicable laws and/or regulations (e.g. minimum of 5 years after the deleting Player’s game account).
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YOUR RIGHTS UNDER APPLICABLE DATA PROTECTION LEGISLATION
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You have the rights to:
- Information about how we use your personal data.
- Access the personal data we hold about you.
- Request we erase your personal data.
- Object to us processing your personal data where legal basis is our legitimate interests. Including marketing processes.
- Rectify any inaccurate personal data we process.
- Request we restrict our processing of your data.
- Request we share your information with another organization (data portability).
- Request an explanation of the logic involved where we make decisions about you solely through automated means.
- Lodge a complaint with a data protection regulator.
- Withdraw your consent where we have specifically requested your consent to process your personal data and have no other lawful conditions by contacting [email protected]. You can withdraw your consent for receiving direct marketing within your account settings on our Platform or mobile application.
- If you would like to exercise any of your rights then you can do so by contacting us on Live Chat via Telegram Channel @BetRabbit_support or emailing us at [email protected].
- Where you make a request in respect of your rights we will require proof of identification. We may also ask that you clarify your request. If a third-party is making a request on your behalf we will ask them for your authorization that they act on your behalf and additional photographic identity verification.
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You have the rights to:
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WITHDRAWING YOUR CONSENT
- Where We process Your Personal Data based on Your consent, depending on your country of residence, You have the right to withdraw Your consent for processing of Your Personal Data or to change channels for receiving information at any time by changing the settings in Your account.
- If You want to unsubscribe from receiving marketing materials – in each email there is also a way for You to unsubscribe or “opt-out” in any marketing We send you.
- You should be aware that even if You do not consent to receive marketing messages, You may still receive the occasional service email from BetRabbit which shall inform You of any changes to Terms and Conditions and this Privacy Notice, as well as anything else that may impact the service We provide to You.
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AUTOMATED DECISION MAKING AND PROFILING
- We are legally obligated to take measures to meet the requirements under the rules around Anti Money Laundering, anti-terrorist financing, fraud and responsible gaming. In order to do this We may rely on programs that monitor player behavior. We may also use segmentation in order to divide Our Players into groups based on the behavior, e.g. in the area of marketing.
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DATA SECURITY MEASURES
- We understand the importance of data security measures and techniques and strive to ensure that Your data is safe with Us. We have put in place several measures to protect Your data from unauthorized access to and alteration as well disclosure and destruction of information.
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TRANSLATIONS OF THIS PRIVACY NOTICE
- We have translated this Privacy Notice from English into other languages. We have done this to ensure that Our Players are clear about how We treat their Personal Data. In case of any discrepancy between the meanings of any translated versions of this Privacy Notice, the meaning of this English language version shall prevail.
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AMENDMENTS TO THIS PRIVACY NOTICE
- This Notice may be adjusted from time to time. You will always find the latest version of this Notice on Our Platform. If We make any significant changes to this Notice, We will notify You of these changes, either by email and/or by adding information about the changes on Our Platform, before any the changes take effect.